Ann Stanziani

I’m confused about where these positive reviews are coming from-I would give kapwing 0 stars if I could. Although it advertises a free subscription to try out the features, it wouldn’t let me use the feature I wanted (remove video background) without a premium subscription-so I was forced to buy it. It still didn’t work, and would not let me export any videos. Constantly glitching and freezing. Numerous excuses given by customer service (use a different colour background, use a background that does not have any colours of the subject, use chroma key and then it will work, your file was corrupted-no it wasn’t). They finally sent me a link to look at my video which they said was “successful” and it was just a colour prism on a screen for a few seconds and then blank. In the end they said they had fulfilled their obligations to me as per their policies, so goodbye-they would not be communicating any further. A total waste of time, money and energy. A horrible product. Do not recommend!