Gonzalo M.

Gonzalo M.

2 points
Bubble
I attempted to cancel my subscription but found the process unnecessarily complicated. Despite following the provided instructions, there was no cancellation button available on the website as claimed. I was ultimately forced to use their customer service chatbot to complete the cancellation. The company should provide a more straightforward cancellation option as advertised.

What needs improvement

customer service issues (1)complex cancellation process (1)
2 views
Spline
I had a disappointing experience with this product. The heavily marketed 3D AI features fell short of expectations - the rendering was inconsistent, often producing distorted results in basic elements such as an eye that did not appear as a sphere. What really frustrated me was the subscription cancellation process. Instead of having a straightforward "Cancel" button in the account settings, I had to navigate through multiple buried menus and confirmation screens. It felt deliberately designed to be confusing and time-consuming. I eventually figured it out but it shouldn't be this complicated to end a subscription.
6 views