Gijo

Gijo

Dishonest Company
Never Again. It would take way too long to explain everything, but the bottom line is the app did not work whatsoever and even though my phone said it was not installed, somehow after I paid, half of my data package was used up. After providing screenshots and some other information they could not see where any of the data was used??. They would not give me back the data even after I proved that I did not use any. It took ours and hours on their customer support and they finally agreed to refund my payment. I now see on my credit card statement that they only refunded about 1/3 of the total I paid on my credit card. After getting the nerve to even contact their super horrible customer service live chat, they said they could not help me. Will be disputing the charge with my credit card company.

What needs improvement

poor customer support (28)data usage discrepancies (7)slow refund process (9)