We’re a health insurance company with customers across India, and managing support in multiple languages was a constant challenge. From claim status checks to hospital network queries — the volume was huge.
Enter Inya.ai. We deployed their GenAI agents in 5 languages — English, Hindi, Tamil, Telugu, and Marathi — across our website and IVR system.
Here are the results , 85% reduction in manual support calls
Real-time claim status updates via conversational interface
Helped us go live in rural markets with localized communication
The agent even guides users through complex claim processes using voice — making it easier for less tech-savvy users to interact. which is great.
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