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LiveChat Developer Platform is a place designed for building apps and integrations based on requests of LiveChat users.
Developers are provided with Research, Development and Distribution toolkits to successfully create and market their freshly made solutions.
LiveChat Developer PlatformBuild and monetize communication tools for businesses
Filip Jaskólskileft a comment
Hi there, you awesome guys! We just released quite a big piece on customer service trends in 2017. It's my fourth time working on this kind of report for LiveChat (read about the first time here: https://developers.livechatinc.com/blog/how-to-create-better-reports/). Just wanted to drop a few lines on how we did this. Every time we dig through millions of records of statistical data, we feel...
Customer Service Report for 2017Report based on 245M customer service conversations
Customer Service Report for 2017Report based on 245M customer service conversations
Filip Jaskólskileft a comment
Hi there! Just wanted to drop a few lines about this little project. It turns out that typing speed matters within the customer service industry. We've noticed a pretty tight correlation between customer satisfaction and response times when using live chat. When digging a bit deeper, we learned that typing skills are one of the key factors that come up during interviews for customer service...
Typing Speed TestA simple typing test to see how fast you can type