Ella Nguyen

This is the question we spend the most time on with every new customer at UnleashX.

One sales team wanted their AI employee to offer discounts on its own to close deals faster. Sounded fine until we asked, up to how much? Nobody had an answer. Their human reps had never had a written rule, they just knew from experience.

We ended up setting a limit: up to 40% on its own, anything above that goes to a manager. Deals closed faster, and managers only saw the ones that actually needed them.

Turns out giving AI autonomy forces you to write down rules your team has been following without ever saying them out loud.