Muhammad Abdel-rahim

Muhammad Abdel-rahim

Co-Founder - DentalBase

About

Practicing dentist and founder of DentalBase. I built DentiVoice to solve a problem I witnessed firsthand in dental practice.

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Does DentiVoice work the same for a single practice and a multi-location group?

Yes, with routing built for each. A single practice needs calls answered and booked correctly. A multi-location group needs calls routed to the right location, with each location's hours, providers, and scheduling rules respected.

Most of the practices we talked to before launch were already thinking about a second location, so we built for both from the start.

How long does it take a practice to actually get DentiVoice running?

Most practices are live within a week. The Dentrix, Eaglesoft, or Open Dental integration is the part people worry about most, and it takes the least effort on their end.

The bigger lift is deciding how calls get routed and what your booking rules should be. That's a conversation, not a technical problem.

What do patients actually think when they realize it's AI?

Most don't care, as long as they get what they called for. Nobody's calling a dental practice because they want a specific voice on the other end. They're calling because they have a toothache, or a question about hours, or they need to reschedule.

What annoys patients is being put on hold, sent to voicemail, or not getting through at all. DentiVoice fixes that.

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