Dom L

Airalo is a scam and shit. I tried it for the first time when my partner and I travel to Portugal. I started with the 1G / 7 days plan as I wasn’t sure how it would work. I installed it prior to my travel and upon arrival it started working. However, when I purchase the more expensive top up package of 3GB for 30 days to extend the data, problems started arising on one of my 2 phones. The package did not work and I was not able to use the data plan. After fiddling over for a few hours, I decided to try buy another top up package to see if it would “jump start” the eSIM again. This time ( another 1G for 7 days ) it worked and jump started the data again. However, this means the 3GB top up was totally unused and wasted. I contacted Airalo customer service and explained the whole thing. After a few exchange, they insisted it was the APN setting which I told them it couldn’t be because I had exactly the same on both iPhones of the same model and age. If it worked on one that was setup the same way exactly according to their non manual instruction, why can that be different on the other. The customer service gave some lame explanation and insisted they could not refund or do anything about it. I think this is Airalo modus operandi, they tricked you into thinking it’s a cheap plan until you get yourself into a situation like mine that ended up paying for more for data with unusable data. Also, their app tricked me into saying the top up plan will self activate when the first plan expire or used up which in fact it does not and caused my eSIM to stall so that the top up plan become useless and I have to buy another plan and waste the previous plan. THIS IS A SCAM guys. BEWARE!!!! I wished I have read these reviews before buying it. What a waste of money.