diamathe

I would like to report a scam involving a third-party ticket vendor called Headout, which I experienced in Krakow. We initially booked tickets for Wielizca Salt mines through what we thought was an official site but were instead routed to Headout. They charged us 165 euros for a joint ticket, transfer included. However the driver never showed up. When we went to the Salt mine by ourselves we were informed that the QR code we had on the app was not legitimate. The tickets were not valid. I highly recommend against using Headout. They operate as a legitimate service but are essentially scamming customers. Hopefully there will be an investigation of this scam company pretending to be real.