Denny Wong's profile on Product Hunt | Product Hunt

Denny Wong

Co-founder of Faqbot

#841046@dewotakfaqbot.co

Activity 3 Made 610 Following 109 Followers

Upvotes (19)

Joined on March 21st, 2017

Followed Topics

Artificial Intelligence, Bots, Tech

89 points

Comments

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A blog post about this feature: https://medium.com/faqbot-co/faqbot-in-app-automated-helper-bot-for-mobile-application-40c6ac53ae9c

on Faqbot In-App

3yr ago

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@sidsriramoju @mthacks Yes, indeed Mark. This is part of our FAQ automation feature. We capture new questions or variant of these, so we can add it into the FAQ database. This let our use to build and curate a FAQ database that is driven by users. Faqbot platform let human agent to monitor in real-time and if needed they can take control of the chat and de-activate momentarily the chat-bot. If not all new unanswered questions by the chatbot will create a ticket - so it can be added to the FAQ databases.

3yr ago

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@mthacks Yes, Mark Faqbot is designed to make machine learning simple and accessible to companies. So no coding skills is needed. The system is ready right after installation, as we digest existing FAQ content and continuously learn as more user chat with it. Companies can also 'teach' it by adding variant of the same questions into the database. We have a ticketing system to make this easy - with one click to add and curate new questions to the FAQ database. This is what we call FAQ automation. ;)

3yr ago