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Derek Chuleft a comment
As I mentioned to @semil earlier, I think Service is one of the handful of products released in 2015 that radically changed user behavior. "Mobile-first" is a popular adage that's led many to create vestigial apps in search of a befitting use-case, but @schneider did a masterful job managing this product arc from web-first to mobile-mandatory. It made more sense to start with a web-based format...
Service on iOSCustomer service issues solved for you, on demand, for free