Inya.ai helped us automate 70% of our loan support queries — and our CSAT went up!
As the Head of Customer Experience at a digital lending platform, one of our biggest pain points was handling repetitive queries around loan eligibility, interest rates, and EMI dates — especially during peak hours.
With Inya.ai, we built a smart conversational agent that now manages these inquiries 24/7 — across our app, WhatsApp, and website.
What changed:
Over 70% of Tier-1 support queries are now resolved without a human.
Customers get instant answers, reducing wait time from 20 mins to under few seconds.
The agent speaks 10+ regional languages, increasing accessibility for our Bharat audience.
No coding. No long dev cycles. We were live in few minutes. This is what smart automation should feel like.
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