Formal Complaint Regarding QR Code Service Refusal of Refund
I subscribed to your QR code service on an annual plan, paying €239.88, and canceled within 14 days of purchase. Despite your website's claim that cancellation was available "anytime," you refused to provide any refund.
Your company:
- Denied my refund request within the 14-day cooling-off period
- Disregarded EU consumer protection laws regarding digital service cancellations
- Failed to offer any compromise solution
- Charged me €239.88 for approximately 10 days of service use
This represents an unconscionable business practice that violates consumer rights. I am pursuing this matter through appropriate consumer protection channels and regulatory authorities.
I expect a full refund immediately in accordance with EU law.
What needs improvement
poor customer service (3)high subscription cost (4)no refund policy (1)misleading advertising (9)
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