Terrible Credit Downgrade Policy
Downgrading credits is a nightmare! I had 6000 extra credits and wanted to reduce my monthly billing to around 1000 by pausing or slowing it down. But with the new system, they also limit how many credits you can carry over—so instead of keeping my unused credits, I was only allowed to take over 200 credits to the lower subscription. Feels like a blatant cash grab. Extremely frustrating and unfair!
What needs improvement
credit system issues (8)pricing model concerns (9)limited credit rollover (4)
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