Charlie Muir

Easy to use and navigate Pros: I like their UI/UX Cons: None so far

This is unheard of in the world of SaaS, but I found a bug that broke Medium (blog platform) URLs because that site has '@' signs in their URLs (which is unusual). I contacted support, described the issue and they fixed it in less than 24 hours. Anyone who is intimately familiar with software startups knows that getting something like this fixed immediately when only one user has an issue with...