tryvium Teams Contact Center has been a game-changer for us. The seamless integration with Microsoft Teams makes it easy for agents to manage calls and chats without switching platforms. AI-powered routing and self-service have cut down resolution times, while supervisors get real-time insights to stay on top of operations. Setup was quick, and scaling up new agents has been effortless.
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It is very easy to collaborate and communicated and also is integrated with Microsoft 365. It also separates different channels which makes it easier to communicate with different groups. Very user friendly as we can operate through our mobile phones as well so that we don't have to go to desktop app version which makes out time less to reply to someone. Easy to create meetings, conference and breakout rooms. Very user friendly.
What's great
chat functionality (1)video calls (1)integration with Microsoft 365 (1)
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