Warning: You can't cancel your subscription.
I have been a customer for 8 months, but wanted to cancel my subscription at some point. I try to go to their Stripe portal, but they have disabled the option to cancel from there (you can only change plans).
Their support is non-existent, and it smells like a scam...
- They do not reply to emails
- Their support channels on their website are fake (For example, they list Slack, but it links to their email adresse)
But worst of all...
After finally getting a reply from them through Twitter dm's, I asked them to cancel my subscription. I followed up to confirm, but did not get a reply this time.
They still charged my card. My subscription is still running. I have changed my subscription to the lowest tier now, and will have to do a chargeback through my bank, which I know is expensive for them, when they use Stripe.
Avoid this product, there are many better alternatives.
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