Benjamin Thomas

As a business with occasional API needs, BI Helper's pricing structure was impractical for our use case. While they provided an initial trial, the product feels very much in beta stage - the UX is poorly designed and we experienced multiple billing errors. When approached about creating more flexible pricing options for low-volume users like us, they were unwilling to consider any customer-oriented pricing solutions. This is the type of inflexibility you'd expect from a large, established company, not a startup that needs customers and has so few reviews. The most disappointing aspect was their refusal to acknowledge that their pricing tiers might not accommodate all valid use cases, showing a concerning lack of customer focus for a new market entrant. Unfortunately, due to these issues with pricing inflexibility, unpolished user experience, and billing problems, I cannot recommend BI Helper for businesses with intermittent API needs.

1. Forcing your own cloud should be illegal in this day and age. And for something the cost of clean shot x? There is no way to hide it in the interface. This is primary driver for 1 star. 2. No option to auto-dismiss a screenshot have copy text. This and their cloud are examples of how inflexible the workflow is. For the price I feel this I unacceptable.