Benjamin Smith

Benjamin Smith

Founder of IntuitiveStay & the GCS

Badges

Tastemaker
Tastemaker
Gone streaking
Gone streaking
Gone streaking 5
Gone streaking 5

Maker History

Forums

27d ago

IntuitiveStay - The Guest Experience Platform for Independent Hospitality

IntuitiveStay™ is the guest intelligence platform built for hospitality cafés, pubs, restaurants, B&Bs, boutique hotels and Airbnb hosts. Not chains. The operators existing tools have always ignored. Built around the Guest Connection Score™ (GCS™) the world's first four-pillar EI metric measuring Empathy, Resilience, Anticipation, and Recognition, IntuitiveStay catches negative feedback before it goes public, recognises staff by name, and briefs owners every morning in 60 seconds.

2mo ago

IntuitiveStay - Stop bad reviews before guests check out

IntuitiveStay helps hotels capture guest feedback in real time via a simple QR code scan. When a guest is unhappy, the system alerts staff immediately so the issue can be resolved before the guest checks out, preventing negative reviews on Google and TripAdvisor before they happen. IntuitiveStay works in the moment, turning potential 1-star reviews into resolved experiences. Designed for independent hotels and small groups who want to protect their online reputation without complex software.
View more