Does not scale well. Price gouging for existing customers. No sense of loyalty/grandfathering (then looking at gating new features and upgrades). Only reason we still use it is because cost of change to other platforms is too high. Would not recommend this tool to anyone wanting to scale; more suited to small, or single-person teams who want a Gmail add-on.
What's great
small business suitability (2)
What needs improvement
scalability issues (1)pricing concerns (1)
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