Belinda

I do not recommend this app based on my experience. I booked a private room in a hostel - because that is exactly what the hostel had advertised. Despite having screenshots of both the advertised room and the room that I booked both showing a private room (and not a 12 bed dorm as the hostel then told me it would be) to prove this when requesting a refund because of false advertising, I was accused of lying for 45 minutes on the phone and given a non-monitored email inbox to send the actual proof to. I have literally done nothing wrong and have been the victim of a scam, then somehow accused of being the problem. Now when I check the same hostels advertised rooms, the images and ad copy are no longer for a private room but have been corrected to show the dorm in imagery and description so have clearly been made aware of the issue to rectify it, yet I have still received no response to or refund for the falsely advertised room. Additionally, I had paid extra for "Refund for any reason" coverage and never received a refund based on false advertising, or the paid for policy coverage.