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Francis Perneyleft a comment
That's great, but I think that an experienced call center operator will be able to maintain a dialogue with the client, regardless of the equipment. Professional equipment is needed when the company specializes in constant work with clients, more about call centers can be found here https://www.creative.onl/startupsgeek/call-centre-services/. I often used a call center to develop my business,...

FreshcallerCall center software for startups and small teams
