I ve been talking with a lot of founders and support leaders lately, and something interesting keeps coming up. Many teams want to introduce AI into customer support, but the onboarding and setup process often becomes the biggest hurdle. Not because the tech isn t good enough, but because teams worry about training, accuracy, and maintaining a smooth customer experience during the transition.
I m curious how others are navigating this. Are you rolling AI out gradually? Testing it on internal queries first? Letting it assist agents before going customer-facing? Something else entirely?
