I'm researching a question facing AI-agent businesses: when two customers pay the same subscription, how do you know whether they're equally profitable?
Agent workloads can vary significantly. Complex tasks may require more model calls, tool usage, and retries, even when the price paid by the customer stays the same.
I'm interested in learning how AI founders and finance teams handle this today.
Do you measure gross margin by customer?
How do you account for differences in workload complexity?
Are your existing billing and cost-monitoring tools sufficient?
