Anderson S.V.

Anderson S.V.

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Anderson S.V.started a discussion

Has anyone actually replaced support tickets with AI chat yet?

I’m curious how far teams have really gone with AI support. Are you still using chat mainly as a helper alongside tickets - or has AI actually reduced your support volume in a meaningful way? Would love to hear: • What tools are helpful • Where human support is still unavoidable Trying to understand what’s real vs hype right now.