Anand

You collected 500 survey responses. Now what? Most teams stop at the dashboard. NPS is 42. CSAT is 3.8. Good to know. File the report. But numbers without narrative don't change product decisions. Here's how we think about turning responses into action. Step 1: Find the tension Look for gaps between what people say and what they do. Example: "How satisfied are you?" scores 8/10. But "How likely...