Alia Phibes

Alia Phibes

This company’s whole business model seems to be based on scamming its users. Looking at the many one star reviews online, one can see a clear pattern of this company doing everything in it’s power to deter it’s users from collecting the rewards they have allegedly earned and avoiding transparency as much as possible to that end. In my own experience, I spent two years trying to collect my rewards. First it was a supposed “glitch” that gave an error message every time I tried to transfer funds. After months of being ignored by customer service, I was finally told that it was fixed. Then I had to jump through hoops (providing a copy of a receipt from three years ago) to change my email address on the account before I could make a transfer. Then, when I thought I was finally able to transfer the rewards, I received an email saying that that the transfer could take up to 15 days and that I would get a confirmation email. UNSURPRISINGLY, I never received an email, but the funds had left my Lolli account and never arrived in my wallet. The company basically shrugged and implied it was user error on my part. I find this extremely hard to believe considering the company’s track record. I only have one wallet I make transfers to and I always double check when I copy/paste an address. I believe that this company’s whole agenda is based on deterring users from collecting rewards and relying on them eventually giving up (or, if they don’t give up, simply stealing the money). Also, FUN FACT: There is a clause in the site’s user agreement that users cannot participate in a class action lawsuit against the company. GEE, I WONDER WHY? I’m honestly appalled that this company is still in business.

What needs improvement

poor customer service (4)unreliable payment verification (3)slow withdrawal process (3)