What's great
Use this service for half year for now and, some kind its good for do transcripts but, for making reels from it its bad on my language. I use it only for subtitles, and there is also bad, not too much options, not creative at all. My reels doesn't look like most popular ones. Can't cut lines where I want. Easy to use for that options it have.
What needs improvement
More fonts, more templates, all templates to can make from zero in templates editor. Need to choose new line when I need it, to put more words in one line if I want it. There is name of my country (two words) sometimes in one line sometimes in two lines in same reel/project, Why? Need to use different language for transcript (croatian instead of serbian) because sometimes mixes cyrillic and latin script.
vs Alternatives
I made mistake, but buy it for a year. Captions is much better for work I need. I was think to Opus will do reels for me, what captions cant, but I didn't made 10 good reels for half year...
Can I edit captions’ style, timing, and accuracy easily?
Yes
How often does it misinterpret speech or add wrong captions?
rarely
How responsive and helpful is customer support?
Didn't try