Easy to use and implement We initially added the widget to our website, completely transforming our customer support processes. To manage this, we incorporated Rush Sender, allowing us to distribute the number of chats among agents and consolidate them into one chat. This enables me to monitor and manage the effectiveness of each agent's conversations efficiently.
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Implementing the Rush widget has proven to be of big value for our website. The widget has reduced the volume of calls to our call center, with users now opting to send messages via Telegram or WhatsApp. This not only boosts efficiency but also trims down costs, making it a smart investment all around.
What's great
cost-effective (1)multi-channel communication (2)reduces call volume (1)boosts efficiency (1)
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