Alan Robert

Alan Robert

Strategy & Finance Leader

About

I am a commercially focused Strategy and Finance leader with 20+ years of experience shaping growth, investment decisions, and performance outcomes across digital health, healthcare, financial services, and technology environments. I specialise in connecting strategy, finance, and execution. My work sits at the intersection of corporate strategy, financial planning, product commercialisation, and market expansion. I help organisations translate market insight into actionable investment priorities, financial models, and operational direction. Most recently, I have worked across AI and digital health ventures, supporting commercialisation, investor readiness, and strategic growth planning.

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Forums

5d ago

How fast do you really respond to customer support tickets as a solo or small founder?

For a long time I treated everyincoming support message like an absolute emergency. It was exhausting and constantly pulled me away from actually building and fixing the product.

When I was forced to slow down my response time recently nothing broke. In fact churn didn't go up at all and users started using our docs instead of waiting on me.

It made me rethink my whole support strategy. Curious how other founders handle this what s your realistic response window and have you noticed any downside to taking a few hours to reply?

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