Dani

EDIT: There’s no reply button so I’ll reply here. It’s not about the money. I could easily afford this and gladly would have done so as it’s a damn good app. It’s about the principle. There’s no way none of your 30+ employees or your marketing department thought “Hey, this might be unexpected to the people heavily using the premium functions. They’ll likely run out of their 500 credits fast!” Which means it was a deliberate and conscious decision. You could have easily made a little banner last month saying “Bardeen is moving some functions to a Premium subscription. Don’t worry, you’ll be able to continue using most of our tools for free! See the upcoming changes here: (link).” Was an amazing tool, turns out it was too good to be true. Bardeen made the service subscription based out of nowhere without any prior in app notice. They basically used everyone as beta testers while being "free" to collect feedback and tons of talk + positive feedback about them. That part wouldn't even be much of a problem. The problem is they rug-pulled their many users by adding this out of nowhere. Basically not giving people the chance to find an alternative if they became dependent on Bardeen. Which forces them to subscribe. Truly a baffling move for a business with an excellent reputation to stain their reputation and name like this. People would have likely subscribed anyway. You must greatly underestimate the advantage you threw away by doing this. It is worth a 100x times more than a few extra subs. On top of that it constantly bugs out on various things that worked excellent.

Misleading pricing. Max non-custom plan is 100gb of bandwidth, which they advertise as 100.000 visitors/month. So each visitor can spend 1mb of bandwidth. EDIT: Seems to be no reply button so I have to reply this way. It’s misleading in the sense that you initially mention all your plans with only the amount of visitors per month listed. Conveniently leaving out the extremely low bandwidth. From there you can directly purchase without seeing the low bandwidth unless your scroll all the way down. While theoretically you could reach 100k visitors with 100gb, most websites would run out bandwidth far before 100k visitors. It also says it’s targeted at “bigger websites”. This also doesn’t make sense as bigger websites will easily use over 1 mb of bandwidth when browsing multiple pages. The amount of visitors you advertise is very unlikely to be reached for most websites. 1mb per visitor is not realistic for most websites. It would be different if you included the bandwidth in the first part of your pricing, but leaving out the much more likely to be hit limit of 100gb bandwidth while having a purchase button there, is misleading. EDIT 2: My apologies if the pricing was indeed not intentionally set up that way. I commend you for looking into it.