Ethan Young

Exploring product-led growth strategies

#104190571 follower 2 following

About

Interested in understanding how great products attract engage and retain users through meaningful experiences. Exploring growth strategies, user behavior and practical ways to build stronger product adoption and sustainable business growth.

Badges

Gone streaking

Forums

•

2d ago

Do you ignore churn feedback when it goes against your core product vision?

Collecting cancellation reasons from users is super easy but deciding what to actually fix is a constant headache. We once had a bunch of users leaving because they wanted a specific PDF export format even though our tool was built entirely around web-first dashboards. If we listened to every single complaint, we would have ended up building a completely different software.

How do you draw the line between giving users what they ask for versus sticking to your original product direction?