Zenkins Assist: Human IT support for every employee, on demand

👋 Hi Product Hunt!

I'm Jignesh, from Zenkins, and I'm excited to introduce Zenkins Assist.

We built Assist after seeing a recurring problem with growing businesses: they need IT support much earlier than they can justify building a complete internal IT team.

A company might have 30, 50 or 100 employees, but that doesn't necessarily mean it needs a full-time IT department.

At the same time, employees still need help with laptops, accounts, Microsoft 365, applications, access, connectivity and all the small IT problems that interrupt their work.

So we asked:

What if a company could simply subscribe to an IT support team in the same way it subscribes to other business services?

That's the idea behind Zenkins Assist.

You choose a plan based on your number of supported users. We onboard your environment, document the important details, and provide real technicians who can support your employees.

The important part for us is human support.

We're not trying to replace IT technicians with a chatbot. We want to use automation and AI to make our technicians faster and more effective while keeping a real person responsible for solving the problem.

We're launching Assist to learn.

I'd especially love feedback from:

• Founders running 10–200 person companies
• Operations leaders
• IT managers
• MSPs and IT consultants
• Companies currently outsourcing their helpdesk

What would you expect from a per-user IT support subscription before you trusted it with your employees?

And what would make you switch from your current IT support provider?

Looking forward to hearing your thoughts.