For businesses that generate leads through WhatsApp, I'm curious how you're managing conversations as your volume grows.
At first, using the WhatsApp Business app works fine. But once you start getting dozens of inquiries every day, things become much harder to manage. Follow ups get missed, multiple team members reply to the same customer, and it's difficult to know which leads are still active. These are common challenges businesses report as they scale.
We've been exploring different ways to solve this, including using a dedicated WhatsApp CRM that keeps conversations, customer details, lead stages, and follow ups in one place. Features like a shared team inbox, automation, broadcasts, and analytics can make managing customer communication much easier as your business grows.
how does this handle WhatsApp's business API approval process, do you help with the verification or is that something we have to figure out on our own
Would be great if you could add a built-in compliance checker that flags message drafts against WhatsApp's commerce policies before sending, so we don't accidentally get our business number restricted. A simple red, yellow, green warning with the specific rule that triggered it would save a lot of headaches.
Love how clean the campaign dashboard is, makes bulk sending feel way less intimidating than other tools I've tried.