Launched this week

Weft

Launched this week

SaaS workflow assessment, implementation and support

1 follower

SaaS workflow assessment, implementation and support

1 follower

Weft helps SaaS teams improve customer-request handoffs across support, product and engineering. Start with a US$750 assessment and tailored blueprint: process maps, owners, tool options and rollout steps. Implementation is a separately scoped fixed-price project; ongoing support is optional. Explore the illustrative sample before booking. Weft is a service, not a self-service automation platform.

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Launch tags:Productivity

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Hi, I'm Pony, the founder of Weft. I'm testing a service for SaaS teams whose customer requests move between conversations, product notes, engineering tasks and release tools. We start by reviewing one workflow and preparing a practical blueprint covering handoffs, owners, tool options and rollout. The assessment is US$750. Clients can implement it themselves or agree a separate fixed-price implementation project with us; ongoing support is optional. The website includes an illustrative sample and before/after walkthrough, not measured client results. I'd welcome feedback on what your team would need to put such a plan into practice.

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2d ago

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1d ago

The release check in Weft’s sample: “done” is not yet “available to this customer”

I m Pony, founder of Weft. One design choice in our illustrative SaaS workflow blueprint is to separate engineering completion from customer availability.

Before support sends it s ready, the proposed release owner checks:

Is the change deployed to the relevant environment?

Is it enabled for the requesting account, including plan or feature-flag restrictions?

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