We're making it easier than ever to manage your customer service with the launch of our MCP server. You now can manage, report and train your AI customer support agent directly from the agents that you're already using.
Read how Weav is making AI customer support even easier here: https://weav.com/blog/introducin...
One thing I'd love to see is a way to test the AI agent's tone against past tickets from your team, so you can catch any voice drift before it hits customers. That kind of side-by-side comparison would make onboarding way smoother.
Combining AI agents, chatbots and help desk workflows is ambitious. How did you decide what belonged inside Weav versus what was better left to existing support platforms?