Reviewers largely see Troop Messenger as an easy, all-in-one team communication tool that reduces app switching by combining chat, calls, screen sharing, file sharing, and in some cases code sharing. Users repeatedly praise its simple interface, security, strong search and filtering, and fit for remote or distributed teams. A few standout features, like Burnout messages and access to past conversations, also get mention. The main complaints are modest but consistent: the design feels dated, syncing can lag across devices, and some users want extras like quick reactions, meeting summaries, or a built-in knowledge base.