Hey Product Hunt 👋 I'm Lee, the maker of Synthiabot.

I built this after hearing the same story from small Shopify store owners over and over: the support inbox fills up overnight with "Where is my order?", and by the time they answer in the morning, the customer is already annoyed — or gone.

So Synthiabot handles the questions that have one right answer:

📦 Order tracking, returns and shipping questions — answered in seconds, 24/7

🌍 11 languages, so cross-border stores don't need a multilingual hire

🔒 Order status is only shown when the customer provides the order number AND the checkout email — no leaking order details to strangers

But here's the design decision I care most about: the AI never moves money on its own. Refunds, cancellations and address changes go into an approval queue. The owner taps approve or reject. Fast answers, human sign-off — I think that's the right autonomy line for anything touching orders, and I'd genuinely love to hear where you'd draw it.

🛠 Install is one click for Shopify (copy-paste snippet for other platforms). Pricing is $29 / $79 / $199 per month, and there's a 14-day free trial with no credit card.

We also just launched a free store checkup: paste your store URL and get a graded report on how your support setup holds up — takes about a minute, no sign-up: https://synthiabot.com/free-store-checkup?acq=hKHsCpc-sJpnIGHphwWTHd9stPhFvMbi

If you run a store: what's the support question you dread most? I'll be here all day answering everything.