Launching today
Syana
AI for dealership after-sales: who to call, what to say
2 followers
AI for dealership after-sales: who to call, what to say
2 followers
Syana helps Indian car, two-wheeler and commercial vehicle dealers keep customers after the sale. It tells the team who to call for service, extended warranty or insurance renewal, briefs the CRE before each call and analyses every recording after it.
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Hi Product Hunt, I'm Sumit, CTO of Syana. We're a small team in Bengaluru.
Indian dealerships sell a vehicle once, but the real relationship is everything after: paid service, extended warranty, insurance renewal. Most service teams call from a long list with no idea who matters today or what to say, and a lot of customers quietly drift to a local garage.
Syana sits on top of the dealer's data and does three things:
1. Ranks who to call today and why, from service due to a renewal coming up to someone not seen in 18 months.
2. Gives the CRE a short brief before each call: what to say, what to avoid and the offer most likely to work.
3. After the call, transcribes the recording (Hindi, English, Hinglish and regional languages) and pulls out intent, objections and the next step.
Reminders and booking confirmations go out on WhatsApp, and owners get one dashboard for service revenue compared with the same period last year. It works alongside the DMS and CRM they already use.
Dealers using Syana have seen service retention grow 9% to 17% against the same period last year.
Would love your feedback, especially if you've worked in or with a dealership. What would you want an after-sales team to see first every morning?