Supportbench

A beautiful, intelligent, and intuitive ticketing system

0 followers

A beautiful, intelligent, and intuitive ticketing system

0 followers

Supportbench helps you manage your customers in a way that makes sense to you. Supportbench is a multi-channel support platform that is as easy to use as email, as powerful as an enterprise CRM, as simple to use as a ticketing system.

Launch tags:Productivity•User Experience

Launch Team

AWS Startup AdvisorPersonalized AWS guidance that meets you where you’re already building

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Maker

Hi Everyone, I am the founder here at Supportbench and I wanted to formally introduce a new customer support platform to everyone that we hope will help businesses of all sizes manage their customers better. All of us here have worked our whole careers in the customer support space and built Supportbench from the ground up to solve the problems that were plaguing us in our previous roles. Support customers the way you want Create powerful workflows, integrate your CRM data to have single pane of glass views, and easily get the data you need to make better business decisions. You have everything you need We include everything you need right out of the box. - Powerful knowledge base - NPS / customer surveys - Customer portal - Calendar - Project management Love working in your ticketing system It’s fast, beautiful, and intuitive which makes Supportbench a delight to work in. KPIs and powerful reporting We have powerful scorecards that allow you to view and rank 20+ KPIs out of the box without the need to expensive BI systems. Start a trial or schedule a demo and let us know what you think You can schedule a demo or click right here for a trial. This is only the start and we would love to know what you think :)

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7yr ago

Jona

@ericklimuk Looks neat Eric! Pricing looks good. How do you differentiate from the existing players?

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7yr ago

Maker

@jitsalunke thanks for the feedback. :) We differentiate in many ways and it depends on who you are comparing to, but besides the all-inclusive scaled pricing; Our goal is to ensure organizations big and small have the tools they need to deliver an amazing experience to their customers out of the box. This means: Ticket management: - The only true Support CRM on the market. - Total focus on productivity in managing and tracking your daily client communications. - A true omi-channel experience for support teams allowing you to communicate with, manage, record, and measure your performance with your customers. Customer surveying and NPS tracking: - Build surveys for different customer verticals. - Track your net promoter scoring (NPS) health. - Schedule and track your surveys. Reporting: - Powerful KPIs right out of the box without a need for business intelligent tools. - Easily extract data, customize and schedule reports to peoples inboxes. - Integrated and Customizable dashboards. Knowledge base: - Built for knowledge centric support (KCS). - Permission based publishing and reviewing. - Templating and versioning. - Permission based customer article viewing. - Ability to create powerful knowledge base workflows. Automation and Integration: - No add-ons with true 3rd party tool integrations allowing seamless app interactions all within Supportbench. - Automate everything with event based triggers and scheduled workflows. - Powerful REST API to create customized integrations. Security: - Hosted on MS Azure on regional data centers on the most secure cloud infrastructure in the world with the most security certifications of any platform. - All data is are contained within separate containers, no data is ever shared and can be hosted on your own Azure cloud infrastructure. Hope that gives you a bit more clarity.

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7yr ago

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