I lost €3K to a chargeback. Customer used my product for months, then told their bank "never heard of them." I had zero proof. So I built Revano. An API that logs your users' in-app activity (logins, actions, devices) and packages it into encrypted evidence you can submit when a dispute hits. Your payment processor knows someone paid. Revano proves they actually used your product. That's what wins disputes. Built for apps and software companies tired of losing money to friendly fraud.
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Maker
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Hey everyone! I'm Vince, the founder of Revano.
Quick backstory: I used to run a software company and lost €3K to chargebacks from users who clearly used my product but claimed they didn't. When I went to fight it I realized I had basically nothing to show the bank. That sucked.
So I built the thing I wish I had back then. Revano sits in your app, quietly logs what users actually do, and when someone files a bogus dispute you've got a full evidence package ready to go.
I'm super early with this so I'd honestly love any feedback, questions, or even just "here's why I wouldn't use this." All helpful.
Also if you've ever dealt with chargebacks or friendly fraud I'd love to hear your experience. Curious how others handle it!