ReplyPilot

24/7 AI agent that resolves customer support tickets.

2 followers

24/7 AI agent that resolves customer support tickets.

2 followers

Most customer support tools for e-commerce are just scripted chatbots — if a customer's question doesn't match a preset flow, they get stuck. I built an autonomous AI agent that actually understands and resolves real questions — order status, returns, sizing, and more — using a store's own policies, without hardcoded flows or human handoff. Tested in a real store pilot. Built solo, from scratch.

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Launch tags:SaaS•Artificial Intelligence•E-Commerce

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Maker

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Hey everyone, I'm a solo builder, and this came out of watching e-commerce brands get buried in repetitive support questions with no good automated fix, most 'AI chatbots' out there are really just scripted flows that break the moment a question doesn't fit the script. I built this to actually understand and resolve real customer questions using a store's own policies, not a decision tree. Tested it in a real pilot with a live store. Would love any feedback, especially from anyone running an online store — what's the most annoying part of support for you right now?

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2mo ago

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