Use PHPKB to set up and manage a self-serve customer service library that contains information about your product, service, or topic. Enabling users to quickly find answers to their questions makes them more interested in the services or products that your company has to offer.

PHPKB came into existence to address the most common yet unsolved business issue to bring together a company’s information that is buried or scattered along files of different formats that are stored on various servers, websites, intranets, personal devices, and computers. Knowledge is arguably an organization’s most powerful asset. It combines the information that exists inside the company with the skills and expertise of its employees. PHPKB offers a knowledge base management platform to gather, structure, and make this data and information easily available in a centralized knowledge base. Think of it as a fundamental resource that provides staff and customers with a basic reference and the first point of contact, for the most common problems.