Terrible support and terrible software. I paid for a subscription for 10 profiles, and I had purchased minutes and proxies. At one point they had an outage, and all my Android 14/16 profiles stopped launching. After 3 days of non-working profiles, I contacted support, and they promised to fix it within a day. Three days later nothing had been fixed, so I contacted support again - they said they were trying to fix it, but this time they didn't give any timeframe.
This is a huge problem for my work, since I need these profiles to manage Reddit accounts, where daily activity is critical. In the end, over an entire month they were never able to fix anything, and they never emailed me with any status updates - I always had to reach out to support myself.
Not only was I unable to use the subscription I paid for, but I also lost some very valuable Reddit accounts as a result. Two months later, I asked support again what was going on with the profiles, and they said it had been fixed - but I have no way to verify this, since I'd need to pay for the subscription again to check.
On the website, support cannot activate a free subscription for me or compensate my losses caused by their failure in any way. They just give me the standard canned response, telling me to email support, where they might extend my subscription for free - but they claim they themselves cannot escalate my request to another department.