Hi Product Hunt, I'm Ovidiu, the maker of MivoChat.

I run small SaaS products, and support was always the same loop: someone asks "is SSO on the Pro plan?" or "how do I rotate the webhook secret?", the answer is already on our own site, and I answer it anyway. The tools that fix this were either per-resolution pricing that gets expensive fast, or a whole helpdesk I didn't want to learn.

So MivoChat does two things:

It reads your site and docs, answers visitors in seconds, and shows the page the answer came from.
When the answer isn't on your site, it says so, tells the visitor it asked the team, and opens a topic in your Telegram group with the question, the page they were on and why it was handed off. You reply from your phone and the visitor sees it in the chat a few seconds later.

A few things I care about:

It would rather hand off than guess. I tested it on 224 support questions across 6 real websites: all 46 questions the sites couldn’t answer went to a person, and it made the right call 95% of the time. When it was wrong, it was almost always cautious: 11 of 12 misses were answerable questions sent to a human.
Flat price: $29 Starter, $99 Pro. No per-seat, no per-resolution fees.
Five minute setup: one script tag, point it at your site, connect a Telegram group.

What it isn't yet: Slack threads are coming soon. Telegram and the web inbox are what you get today.

You can try it on your own site without signing up: https://mivochat.app

I'd love your feedback, especially on the first five minutes: where did it confuse you, and what question did it get wrong on your site?