Launching today
Mbalas
AI WhatsApp sales assistant that closes deals
12 followers
AI WhatsApp sales assistant that closes deals
12 followers
Mbalas is an AI-powered WhatsApp sales assistant that doesn't just answer FAQs—it actively closes deals. It handles customer chats 24/7 with human-like responses, calculates order totals and down payments, and automatically follows up with 'ghosting' prospects to recover lost sales. Designed for SMEs, it takes under 10 minutes to set up and learns directly from your past chat history. No rigid keywords, just a smart AI admin that sells.
How does it handle handoffs when a customer asks something the AI isn't sure about, like a complex pricing exception or a complaint that needs a real human touch?
@serapdzte Good question! Short answer: it knows when to tap out 😄 Every message goes through a quick triage — does the answer actually exist in the business’s knowledge base? If not, but it’s a casual question, the AI just says “let me get back to you on that” and quietly logs it for the owner. But if the customer is stuck without that answer (or asked twice), it fully hands off: tells the customer the team is taking over, pings the owner urgently with a one-line “here’s what they need,” and then goes completely silent until a human steps in. Complaints and “I already paid” claims skip straight to human, always. No awkward AI-pretending-to-be-helpful-while-a-human-types situation.
Does it hand off to a real person smoothly when a customer asks something tricky, or does the AI try to handle everything itself?
@basogulgon30432 It hands off — and honestly that was the part I obsessed over most. The AI literally can’t make up answers (it’s locked to only what’s in the merchant’s knowledge base), so when it hits something tricky it has two moves: defer politely and log it for the owner, or — if the customer actually needs that answer to move forward — do a full handoff and stop talking until a human takes over. Payment stuff always goes to a human, no exceptions. My biggest fear building this was a confidently wrong AI, so the whole thing is designed around “when in doubt, don’t wing it.”
The follow-up feature for ghosted chats actually works really well, I was surprised how natural the tone sounded in my test conversation. Setup took about 8 minutes from connecting my WhatsApp to having it ready, and it picked up on my old chat patterns fast.
@aleynanfyx Ahh this made my day, thank you! 🙏 The follow-up tone was the thing I rewrote the most times — it’s banned from saying stuff like “just following up!” and instead has to pick up the actual conversation thread (“about that product we talked about…”). It also checks whether the convo is genuinely done so it doesn’t nag people who already got their answer. And really glad the 8-minute setup wasn’t just marketing math 😅 If anything felt weird in your test, tell me — I read everything at this stage.
How does the AI handle situations where a customer asks something super specific that isn't in the past chat history, like a custom modification or a complaint that needs real human judgment?
Finally got around to testing this and the follow-up on ghosted chats actually works, brought back two lukewarm leads I had written off last week. Setup was genuinely painless, just forwarded old chat history and it picked up the tone fast.
Setup was genuinely under 10 minutes and the follow-up messages to ghosted leads feel surprisingly natural. Wish I had this months ago for my small shop.