SurveySense is a customer feedback tool that makes it easy to gauge customer sentiment, quantify customer loyalty, and get to know how your customers really feel about your products, services, or interactions with your team.
This particular product was initially contemplated as an internal tool to help our team at Marcom Robot better understand how our customers feel about our products, services and interactions with our support organization.
Then... as our support agents started using smiley face surveys in their email signatures, we started getting questions from the customers about the software we were using... long story short, we put a lot of effort into creating our own customer feedback/customer survey tool with one-question surveys (CSAT, NPS) and regular multi-questions surveys.
We've got BIG plans for this tool and the team here is committed to making this the best customer feedback tool ever!
The tool offers an easy-to-use survey builder that allows you to create one-click surveys in minutes. The software provides predefined survey templates that can be used or customized according to your needs. It offers an intuitive step-by-step survey builder that can help you create your custom surveys from scratch.
My experience with Marcom Robot has been excellent. The software has made it easy for me to collect and manage customer feedback, analyze survey results, and take actionable steps to improve customer experience. The customer support team has also been helpful in addressing any concerns I may have had.
By using the Marcom Robot Customer Feedback Tool, we're able to gather feedback from customers and make data-driven decisions about how to improve our products and services. This helps us stay competitive in our industry and provide a better experience for our customers.