Launching today
LumenChat
AI chatbot trained on your docs, escalates when stuck
6 followers
AI chatbot trained on your docs, escalates when stuck
6 followers
Lumen Chat turns your docs, PDFs, and URLs into an AI chatbot that actually knows your product. Upload your knowledge base, embed the widget on your site, and let it answer customer questions instantly; with sources, not hallucinations. When it can't help, it escalates to your team in real time. Built for teams who want support automation without losing the human touch. Multi-tenant, API keys, analytics dashboard included.
How does the handoff to a human actually work in practice, does the bot summarize the conversation and ping a specific Slack channel, or do you get a full ticket in something like Zendesk?
@abdulkadirpn4g
Right now it's Slack first: when the bot flags something it can't handle, it posts into a Slack channel your team's already in, tags whoever should get pinged, and links straight to the conversation. It also moves a card on Trello and shows up on your dashboard's Conversations page, so it's hard to miss no matter where you're looking.
No auto-summary though. Your team reads the real conversation, not a bot's TL;DR (didn't want it hallucinating away important context 😅). No Zendesk-style ticketing yet either, but it's come up.
What does your team use for tickets? Curious if it's worth building toward.
Love how it cites sources right in the chat instead of just spitting out an answer and hoping for the best. The escalation to a real human when it's stuck is a nice touch too, feels like the team actually thought through the awkward handoff moment instead of just bolting on a chatbot.
@pelinhasbolkpt Thanks so much! We spent a lot of time making sure the AI knows when to ask for help instead of pretending it has all the answers. Glad you noticed!