Helpline Software
On-call scheduling and call routing for urgent calls
2 followers
On-call scheduling and call routing for urgent calls
2 followers
Helpline Software is on-call scheduling and schedule-based call routing software for teams that need urgent and after-hours calls to reach the right responder. It connects live schedules to phone routing, automatically tries configured backups when the primary cannot answer, and logs each routing attempt and outcome. Teams can also manage callbacks, reporting, text, webchat, and schedule changes in one system.
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