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FramerLaunch websites with enterprise needs at startup speeds.
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I found myself annoyed with the constant search to call or find contact information on website, and apparently I was validated - 74% of customers reported a service problem in the last year — double that of 1976. Combine that with the fact companies are attempting to bury contact information to use customer service less, it's the tool that's ahead of the terrible customer service curve.
It's something I enjoy and use everyday to save a bit of time and convenience if I need a refund and to auto-compose an email.
It works in three parts: 1) SPA hydration, lazy-loaded footers, and async chat widgets all get picked up. 2) We inject a script into the JS context so contact information in JSON is ripped open. 3) Whenever there are sites that have JSON-LD and microdata blocks for contactPoint, telephone, and openingHours, it's easy to grab.
So to answer your question - sites that have a contact form usually leak the real information elsewhere - i.e. schema markup, meta-tags or us scanning the /contact page. Usually we get the real info from background fetching the common contact urls: /contact, /support, /help.
Mailwarm
How do you handle sites that hide contact info behind forms or load it dynamically with scripts?
@karimbenkeroum Good question.
It works in three parts:
1) SPA hydration, lazy-loaded footers, and async chat widgets all get picked up.
2) We inject a script into the JS context so contact information in JSON is ripped open.
3) Whenever there are sites that have JSON-LD and microdata blocks for contactPoint, telephone, and openingHours, it's easy to grab.
So to answer your question - sites that have a contact form usually leak the real information elsewhere - i.e. schema markup, meta-tags or us scanning the /contact page. Usually we get the real info from background fetching the common contact urls: /contact, /support, /help.